Operations Manager Security Operations

American Security Associates Inc. is seeking qualified candidates for an Operations Manager to support operations for remotely managed Region by performing on-site supervision of Security Staff and ensuring site coverage at all times. Work closely with Management on a day-to-day basis to supervise remote service delivery.

Position is a salary position with paid benefits and company vehicle. Sales and commission are available.

5+ years required in a management roles in security operations. Position does require travel as needed.

KEY RESPONSIBILITIES:

• Perform day / night site visits to inspect & supervise field operations
• Work with Management and staff to coach, counsel, discipline, train, and manage relationships.
• A Regional Manager supports operations for customers by performing on-site supervision of Security Officers and ensuring site coverage at all times.
• Address daily operations issues, communicate policy changes or company information, adjust staffing schedules as needed, and make post inspections to ensure professional image (including the hygiene and uniform appropriateness of officers) and quality standards are being maintained; Post inspections also include checking that Post Order manual and all other post and training information is being properly maintained and updated, and that the Post is being properly maintained, cleaned and organized;
• Responsible for conducting on-the-job training, of new employees assigned to post, or when changes to post orders are made – this may include orientation to the post, review of post orders, routine responsibilities, and how to respond to emergency situations or specific client needs.
• Respond to call-offs that occur during the shift, which may include identifying other individuals to fill-in and/or standing post until such replacements arrive and assist Scheduler with scheduling for call-offs or other changes that occur at the site.
• Identify any personnel problems occurring at posts, such as payroll issues, employee relations complaints or other concerns, and forward any such issues to Human Resources; may also be responsible for writing a report of the situation or assisting with an investigation, as directed by Management
• May be responsible for administering counseling or disciplinary actions that have been initiated by Management.
• Distribute information to posts as directed, which may include communicating such information to Security Officers at posts and/or obtaining signed acknowledgements or other documents and returning such documents to Branch or Corporate office.
• Respond to client or site emergencies as they arise, including ensuring appropriate communication to Operations.
• In the event of an abandoned or open post, Operations Manager is responsible for identifying available qualified personnel to fill the post as quickly as possible, however, Operations Manager may be required to “stand post” on an as-needed basis for an undefined period of time, depending on business needs; this may include long-term assignments to specific posts or various posts as needed.

Essential Functions & Responsibilities

• Provides leadership and oversight of field operations in order to improve project fulfillment and service delivery while increasing company profitability.
• Works with branch level management teams to drive strong financial performance in P&L, balance sheet, cash flow, and key operational metrics.
• Drives strategic initiatives designed to improve field operations efficiency and quality assurance.
• Analyzes backlog and sales forecasts to assist Operations Managers with capacity planning.
• Assists with the recruitment, hiring and development of field operations personnel.
• Routinely audits field operation’s performance, and provides direction to Branch Managers, Operations Managers, Installation Managers, and Service Managers.
• Develops, implements, tracks and reports on operations training and safety programs.
• Develops monthly reporting packages outlining utilization, backlog statistics, service delivery and various operational key performance indicators.
• Works collaboratively with Management to ensure continuity between field operations,

Knowledge & Skills

• 5+ years of progressive operations experience in the electronic security industry
• College degree preferred
• Ability to work in a fast-paced, deadline-driven environment
• Must be able to travel at least 70% of the time
• Excellent communication, time management, multi-tasking, problem solving and prioritization skills
• Organized and analytical decision-making capabilities. Must be able to manage multiple tasks, manage deadlines and have excellent follow-up skills both internally and externally.
• Operations Manager is responsible for and ensuring a working knowledge of all posts within his or her regional area of responsibility.

Job Type

Full-time

Pay: $53,687.55 - $64,655.97 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person