Solutions Engineer

Company Description Academy Of Mine provides a fully customizable, ISO 27001–certified Learning Management System (LMS) designed to help Professional training and Continuing Education organizations scale their business. The platform serves training providers across industries such as safety, compliance, real estate, healthcare, K–12, and other regulatory-focused fields.

Customers typically have established training operations, existing learners, and either an LMS or in-house systems that need better scalability and maintenance. Academy Of Mine supports both B2B and B2C models, enabling organizations to train individuals and entire companies while growing revenue.

Clients benefit from a highly adaptable platform and a responsive, expert support and development team that addresses complex, non–cookie-cutter requirements. Role Description The Solutions Engineer role focuses on understanding client training and LMS requirements, designing tailored solutions, and collaborating with the development and product teams to configure and integrate the Academy Of Mine LMS platform.

Day-to-day responsibilities include participating in discovery calls, conducting technical demonstrations, and providing pre-sales support to help prospective customers evaluate the platform. The Solutions Engineer will implement integrations, assist with data migration, and troubleshoot technical issues to ensure successful onboarding and ongoing customer satisfaction.

This role also involves building strong relationships with customers, offering consultative guidance, and translating business needs into scalable technical solutions. As a Solutions Engineer, you will serve as the technical authority during the sales cycle and the key architect of client success during onboarding.

You will work closely with customers, IT teams, and internal stakeholders to configure Sandboxes during sales process, LMS data migrations, and guide customers through adopting advanced AI-driven learning tools. You do not need to write production code, but you must be technical enough to read API payloads, configure complex tools, troubleshoot web standard issues, and understand complex data relationships.

Sandbox Setup and Integrations/Configuration Work directly with Prospects and customers to setup LMS platform with their own data and requirements including setup and end to end integrations Configure branding, course setup and any other setup required for a successful sandbox environment Discuss business and technical requirements with customers and document any gaps between current state and desired future state Setup end to end integrations including areas like Single Sing On (SSO), Webhooks, REST API, MCP etc.

LMS Data Migration & Content Setup Guide clients migrating from legacy systems in mapping, cleaning, and importing historical user data, enrollment records, course completion transcripts, and certification history. Setup Course content (On Demand, Instructor Led) , e-learning content packages (SCORM/xAPI) and troubleshoot tracking or runtime playback issues.

Design and configure client organizational hierarchies, multi-tenant sub-accounts, custom user roles, and dynamic enrollment rules. AI & Advanced Integrations Advisory Guide customers on leveraging platform AI features, including AI-assisted course authoring, automated content parsing, and smart admin tools.

Consult with customer's technical teams on connecting our platform via REST APIs, webhooks, and modern context protocols (e.g., MCP server setups) to interface with internal LLMs or corporate knowledge repositories. Assist sales with pre-sales technical discovery, security questionnaires, and technical architecture validation.

Required Experience/Qualifications ( Please read carefully) US Citizens or Legal Permanent Residents only This is a hybrid Role and you must be able to work in our Cherry Hill NJ (3 days a week in office first 2 months and then 2 days afterwards). Philadelphia/PA residents welcome as we are about 30 mins drive from Philly.

Bachelor’s degree in Computer Science, Information Systems, Engineering, or a technical field 5+ years of technical experience in Software Development/Implementation including working directly with Customers in implementing complex software solutions. Consulting and Pre- sales experience to understand client workflows, gather requirements, and design effective platform solutions.

Excellent problem-solving, communication, and documentation skills, with a focus on clear, non-technical explanations for clients. Salary and Benefits Base $120,000/Year (W2).

Additional Pre-sales Commissions structure Discretionary Year end bonus possible (depending on performance) 401k Plan with Employer Match 3 weeks paid vacation plus 10 days of company holidays Sick Leave as per State of NJ Policy How to Apply Please read the job description carefully to determine if this is a fit on both sides. Then apply for the job and message the Founder directly as well explaining why you are interested.

Do not apply if you are not willing to work Hybrid. Please don't ask if this can be fully remote. It can't be.

No AI messages please. Those submissions will be rejected immediately. No Freelancers.

Full time only.