Client Success Specialist

About ACA Group

At ACA Group (America’s Consumer Advocacy Group), our mission is to bring financial freedom and peace of mind to timeshare owners. We are an industry-leading, attorney-backed consumer advocacy firm proud to hold an A+ rating with the Better Business Bureau (BBB) and an Inc. 5000 recognition.

To date, we have helped over 18,000 customers and saved over $2.8 million in timeshare debt relief. We use highly specialized legal teams to permanently and safely dismantle complex timeshare contracts, freeing families from endless maintenance fees.

About the Role

Are you a sharp, driven problem-solver who enjoys guiding people through complex, high-stakes situations? Do you naturally take ownership of challenges rather than passing the buck? If you are looking for a stepping stone into a lucrative, long-term career—not just another repetitive phone job—we want to talk to you.

We are a premier timeshare exit firm helping consumer clients navigate their way out of burdensome contracts. We are looking for a Client Success Specialist to become the trusted voice, face, and brain of our client experience. In this role, you won't just answer phones and read scripts.

You will act as an advisor, an empathetic listener, and a strategic problem solver for clients who need clarity and reassurance.

What You Will Do

•_ Own the client journey by providing empathetic, high-quality consultation and support over the phone. _

•_ Guide clients through the exit process, keeping them informed, calm, and confident in their decision. _

•_ Diagnose complex account issues resourcefully, ensuring all paperwork and case details are accurate. _

•_ Collaborate closely with our legal and resolution teams to push client cases forward. _

•_ Build genuine, long-term relationships rooted in trust and extreme attention to detail. _

Educate and Reassure: Articulate our proven, attorney-led strategy and our 100% money-back guarantee to rebuild ultimate trust and commitment.

Streamline Client Care

Keep your energy focused purely on relationship management and retention by delegating formal legal updates or technical issues directly to our case management team.

Hit Performance Goals

Track your wins using metric-driven data to hit net retention targets, lower customer churn, and claim maximum monthly bonus tiers.

Who You Are

• Resilient and emotionally intelligent, with an innate ability to connect with people experiencing financial or emotional stress.
• Highly motivated and career-driven, with a strong desire to master our industry and grow rapidly within the company.
• Resourceful and sharp, possessing the critical thinking skills to handle difficult client conversations without needing a script.
• Exceptionally organized, managing your daily call queue and case files efficiently without being micromanaged.
• An excellent communicator, with a warm, professional phone presence and flawless written skills.

Qualifications

• 2+ years of experience in Client support, corporate retention, or commission-incentivized customer preservation.
• Exceptional verbal communication, negotiation, and closing skills.
• Proven history operating within a metric-driven environment (utilizing CRM data tracking, sales pipelines, or clear performance goals).
• Ability to pivot quickly from compassionate de-escalation to assertive, logic-driven closing.
• Prior experience in consumer advocacy, financial services, debt settlement, or timeshare exit is highly preferred.
• [1] Compensation, Perks & Benefits Stable Baseline Pay: A competitive base rate of $22.00 to $26.00 per hour, protecting you from the unstable lows of commission-only positions.
• Uncapped Earning Potential: $45k–$54k+ expected first-year On-Target Earnings.

Zero Outbound Prospecting

Work entirely with an established customer base—no cold lists, no door knocking, and no digital cold pitching.

Corporate Stability

Professional, growth-oriented office environment located in beautiful Fort Lauderdale, FL with extensive health, dental, and vision benefits.

How to Apply

If you are ready to wield your long term ownership of the customer relationship powers for the art of preservation, please submit your resume alongside a brief note outlining your most memorable or complex client "save."

Pay: $45,000.00 - $54,000.00 per year

Benefits:

• Flexible schedule
• Health insurance
• Paid time off

Work Location: In person