Client Success Manager

Client Success Manager (Remote) 2PL Advisors | LTL Solutions | Full-time About 2PL Advisors 2PL Advisors is a transportation advisory firm built on a simple idea: great shippers work best when they work directly with great carriers. We match shippers with the right asset-based carriers through LTL RFP management, carrier network optimization, and pricing strategy.

The Role

2PL Advisors is hiring a Client Success Manager to grow and retain our LTL client portfolio. You'll report to the Senior Director of LTL Solutions and be the primary point of contact for your clients after acquisition. This is an analysis-driven role.

You'll turn shipment data into insights that grow client business, protect revenue, and keep clients coming back.

What you'll do

• Grow existing accounts by finding new lanes, locations, modes, and services
• Compile Quarterly Business Reviews from client shipment data
• Own carrier tariff renewals: evaluate proposed increases, mitigate them, and finalize results for client presentation and implementation
• Monitor account health and act early on at-risk clients
• Lead new client onboarding from kickoff to first shipments
• Partner with operations, carriers, and billing to resolve issues

What you bring

• 3–5 years of experience (3 years minimum) in account management, customer success, client services, or freight operations
• Strong customer-facing abilities, including Customer Service and Customer Satisfaction skills
• Experience fostering long-term partnerships through Relationship Building and Customer Retention
• Advanced Excel skills: pivot tables, XLOOKUP or VLOOKUP, complex formulas, and charts
• Strong analytical skills with large datasets
• Strong written and oral communication
• Self-directed and organized enough to manage a portfolio remotely
• LTL, 3PL, brokerage, or carrier experience strongly preferred, including freight class, accessorials, and carrier tariffs

What we offer

• $75,000–$90,000+ base salary, depending on experience
• Discretionary bonus based on client retention, revenue growth, and performance
• Fully remote, with travel a few times per year to conferences and key clients
• 50% of monthly medical premiums paid by 2PL Advisors
• 401(k) with company match after one year
• $75 monthly cell phone allowance

Interested? Apply here or message me directly.