Operations Manager

We are seeking an experienced, hands-on Operations Manager to lead day-to-day operations for a growing company in the commercial cleaning and facilities maintenance industry.

This is a key leadership opportunity for a results-driven professional who thrives in a fast-paced, field-based environment and enjoys managing people, optimizing processes, and ensuring exceptional service delivery.

Reporting directly to the General Manager, the Operations Manager will serve as a senior operational leader, overseeing field operations, workforce management, scheduling, service quality, and operational profitability. The ideal candidate will bring strong leadership skills, financial acumen, and the ability to independently manage a geographically dispersed team.

Key Responsibilities

Operations & Field Management

• Oversee daily operations across multiple commercial service locations throughout the Los Angeles metro area.
• Lead and manage approximately 40 field employees, ensuring appropriate staffing, scheduling, and operational coverage.
• Monitor service delivery to ensure contractual requirements and quality standards are consistently met.
• Conduct regular site visits, quality inspections, and operational assessments.
• Proactively identify and resolve staffing challenges, service issues, and operational inefficiencies.

Team Leadership & Workforce Management

• Manage the full employee lifecycle, including recruitment, onboarding, training, performance management, and terminations.
• Establish clear performance expectations and hold field employees accountable for service quality and productivity.
• Oversee employee scheduling, timekeeping, attendance, and workforce allocation.
• Develop and implement training initiatives to maintain consistent service standards.
• Foster a culture of accountability, professionalism, and operational excellence.

Budgeting & Operational Performance

• Translate approved scopes of work, budgets, and service timelines into effective staffing and execution plans.
• Monitor labor costs, job profitability, and operational expenses to ensure services are delivered within budget.
• Identify opportunities to improve efficiency, optimize resources, and enhance profitability.
• Maintain accurate operational records, reporting, and performance tracking.

Service Quality & Account Management

• Serve as a key operational point of contact for service accounts, addressing concerns and ensuring timely resolution.
• Build strong professional relationships through consistent communication and reliable service delivery.
• Partner with senior leadership to support account retention and identify opportunities for additional services.
• Ensure service teams consistently meet company standards and performance expectations.

Qualifications

• Proven experience in operations management, field service leadership, or multi-site workforce management.
• Background in

commercial janitorial services, commercial cleaning, facilities maintenance, building services, or a related labor-intensive service industry

strongly preferred.

• Demonstrated ability to manage geographically dispersed teams across multiple locations.
• Strong experience in employee supervision, hiring, scheduling, training, and performance management.
• Working knowledge of labor budgeting, job costing, expense management, and operational profitability.
• Ability to evaluate service quality, identify operational issues, and implement effective solutions.
• Strong organizational, communication, problem-solving, and leadership skills.
• Comfortable working independently, making decisions, and taking ownership of daily operations.
• Proficiency with operational reporting, scheduling, and workforce management systems.
• Ability to travel regularly throughout the greater Los Angeles area, including the San Fernando Valley, Thousand Oaks, and Orange County.
• Flexibility to address operational needs outside traditional business hours, including evenings as needed.