Systems Strategist, AppleCare Technologies

As a Systems Strategist in the AppleCare Technologies (ACT) Systems Strategy and Solutions Architecture team, you will shape enterprise-wide technology and systems decisions that advance AppleCare’s strategic objectives and business capabilities.

In this role, you will partner closely with IS&T, AppleCare business teams, and the ACT team to solve complex enterprise challenges, identify strategic opportunities, and guide the AppleCare-wide systems roadmap. You will serve as a subject matter expert, directing and designing the overall AppleCare enterprise, capability, and solution landscapes.

10+ years of experience in enterprise IT. Demonstrated track record in technical solutions and architecture, including at least 3 years in systems specification, design, and operations. Practical understanding of modern solution delivery models (Agile, DevOps, Product-led).

Solid foundation in Business Capability Modeling (BCM) and enterprise architecture frameworks (e.g., capability building block mapping). Hands-on experience or working familiarity with Agentic Workflows, AI, and Machine Learning technologies. Proven leadership, stakeholder management, and influencing skills across cross-functional teams.

Excellent verbal, written, and interpersonal communication skills. Bachelors degree in Information Technology, Computer Science, or equivalent practical experience.

Direct experience architecting or delivering technologies within service, sales, and customer support domains.