Senior People Partner

About Airwallex

Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own.

We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific.

We're co-headquartered in San Francisco and Singapore, with more than 2,700 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles to see it in full.

How you'll make impact

You’ll partner with commercial leaders and global Operations teams to shape people priorities that support growth, performance, and engagement. You’ll lead the planning and delivery of the annual people calendar, using employee engagement data and business insight to help managers build high-performing teams and turn action plans into progress.

• Partner with commercial leadership to align people priorities with business growth objectives
• Drive the effective delivery of the annual people calendar and related people initiatives
• Coach managers on leadership development, workforce planning, policy and procedure, performance management, and career development
• Improve team engagement by helping managers interpret employee engagement data, build action plans, and follow through on execution
• Resolve employee relations matters with sound judgment, discretion, and appropriate escalation
• Partner with People team colleagues globally to align on people philosophy and programs where achievable

You’ll work from our Shanghai office five days a week.

What we're looking for

Essentials

• A tertiary qualification in Human Resources or equivalent practical experience
• Five or more years of HR Generalist or HR Business Partner experience, with working knowledge of regional employment laws and best practices
• Experience partnering with commercial leaders and coaching managers to build high-performing, engaged teams
• Experience leading people priorities and delivering an annual calendar of people-related activity
• Experience supporting employee relations matters from identification through investigation and resolution
• Sound judgment and discretion when handling sensitive and confidential information
• Strong communication and presentation skills, both written and verbal
• Fluent English communication and confidence working in a global environment
• Strong emotional intelligence, well-developed instincts, and practical problem-solving skills
• Comfort working with complexity
• Comfort working with cloud technologies such as Slack, Zoom, Google Suite, Lever, and BambooHR

Preferred

• Experience in a fast-growth or startup environment
• A track record of building alignment across stakeholders to improve company culture and employee engagement

You'll thrive here if

• You're comfortable owning the roadmap yourself.
• You enjoy working closely with people across multiple countries and time zones as part of one connected, global team, including flexing your hours occasionally to make that connection work.
• You value in-person collaboration and are happy being in the office five days a week.
• You communicate clearly and directly across cultures, and you're thoughtful about how context shifts meaning across borders.
• You simplify complexity rather than hiding behind it.

Learn more about your team

People and Talent is where the people infrastructure of a genuinely global company gets built. Our company is growing fast across multiple regions, hiring in highly competitive markets, while many of the systems and programs themselves are still being designed. That means the job is not to run established processes well — it is to define what great looks like for a global fintech at this stage of growth, and then build it.

This is a team for the ambitious who want the resources and scope of a scaled business combined with the creative latitude of one still being shaped. If you want to influence how a truly global company hires, grows, and builds a talent dense organization, this is where people work becomes company-building work.

Applicant Safety Policy

Fraud and Third-Party Recruiters

To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @ airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s).

Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions.

If you have a disability or special need that requires accommodation, please let us know.