Specialist, Customer Experience

Company-specific questions

• What is your state of residence?
• Do you speak, read, and write Spanish fluently?
• Do you have a dedicated space where you can work with minimal distractions and reliable internet? (10 mbps min)
• The starting hourly rate for this role is between $23.68/hr and $26.50/hr Does that pay rate meet your expectations?
• The shift that we're hiring for right now is the 11:00 ET to 8:00 p.m. ET shift. You're guaranteed an 8 hour shift and 40 hours a week. We have quarterly sign-ups for weekends, and you'll typically work 1 weekend shift a month. If you work on the weekend you'll get an additional day off during the week (2 days off a week). If you work on one of the 8 company holidays that we work you will be paid time and a half and you'll receive an extra day of PTO to use at a different time. Are you comfortable with that?
• Have you worked in a call center environment before?
• Which of the following best describes your customer service experience?
• How many years of professional Customer Service experience do you have?
• At Zocdoc we are driven by our mission and our six core values. Please choose one of the six values mentioned below, and briefly explain why the value selected is important to you as a Customer Service Associate.essay
• Please share the story of the most impactful customer interaction you’ve had.essay
• What does white-glove service mean to you?essay
• We’re planning on a start date of November 2nd. Does this work for you?