Manager, Renewal Manager, Adaptive Planning
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About this role
Employer-provided description, formatted for easier reading.
Your work days are brighter here.
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it.
Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care.
We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.
So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.
About the Team
We are a group of hard-working professionals, with a diverse mix of experience and backgrounds. The team promotes Workday's core values with a strong dedication to our employees. This is a crucial leadership role, managing a team of Individual Contributors (ICs) and supporting the Workday Planning Sales, Strategy, Finance, and Legal organizations to drive customer retention and actively reduce churn at scale.
The role is based in Costa Rica, supports global customers, and requires close collaboration with Customer Success and Sales leadership.
About the Role
Workday is seeking an experienced, people-oriented Manager, Renewal Manager to lead and inspire a high-performing team of Renewal Managers. The primary focus of this position is to lead and mentor the team of ICs to become strategic, trusted commercial advisors to the Sales team.
This team is collectively tasked with owning the end-to-end renewal process of approximately 7,000 Planning accounts globally, serving as the operational and commercial engine for Planning Customer Success.
As the Manager, Renewal Manager you will:
Key Responsibilities
- Team Leadership & Development: Lead, coach, and mentor the Renewal Manager team, conducting regular 1:1s and quarterly Career & Progress Check-Ins to foster a high-performance, high-trust culture.
- Forecast & Churn Accountability: Own and deliver on core organizational KPIs: gross retention rate, on-time renewals, revenue targets, and forecasting accuracy for the portfolio, with a primary focus on mitigating and reducing churn.
- Operational Oversight & Process Control: Manage the weekly, monthly and quarterly operational cadence, including monitoring team workload and ensuring high data quality within Salesforce. Ensure consistent stage gate adherence across the team's portfolio, coaching ICs on pipeline hygiene and process compliance.
- Strategy Facilitation: Advise the team on complex renewal strategies and serve as the point of escalation for commercial roadblocks, navigating internal approvals across the matrixed organization.
- Process Improvement & Technology: Drive continuous improvement by collaborating with leadership to develop and manage business practices, process documentation, and Renewal Manager playbooks. Ensure the team leverages modern sales technology, including AI agents, to streamline complex processes.
- Cross-Functional Collaboration: Communicate and strategically align team activity with adjacent Sales, Customer Success, Finance, and Legal managers and leaders regarding global customer strategy.
- Recruitment & Hiring: Participate in the recruitment and onboarding of new Renewal Managers to build team capability, focusing on candidates who demonstrate self-drive and autonomy.
- Work in a flex model environment (50% in office/50% remote) each fiscal quarter.
About You
Basic Qualifications:
- 4+ years of relevant people leadership experience or 5+ years of relevant work experience in a Deal Operations, Renewal, or Sales Management role.
- Proven success managing quota-carrying teams with responsibility for pipeline creation, progression, closure, and account growth.
- Demonstrated experience auditing sales/renewal pipeline data for accuracy, stage compliance, and forecast integrity, with a track record of identifying and correcting data quality issues
- Bilingual: Fluent in both English and Spanish
Other Qualifications:
- Bachelor's Degree or equivalent experience.
- Expert-level competence with Salesforce, CPQ, and reporting systems (dashboards and forecasting models).
- Technology Coaching: Experience coaching teams on the adoption of modern sales/renewal technologies, including the use of AI tools for risk scoring, forecasting, or process automation.
- Demonstrated ability to influence senior stakeholders, lead through ambiguity, and deliver measurable impact at scale.
- Experience developing and documenting operational procedures (SOPs) or playbooks.
- Exceptional interpersonal, verbal, and written communication skills.
- Proven ability to lead, motivate, and develop a team of high-performing commercial professionals.
- Experience conducting or overseeing periodic pipeline/account audits (e.g. stage-gate reviews, renewal forecast reconciliation, deal hygiene checks) and implementing corrective action plans with individual contributors
- Culture Builder: Fosters a culture of autonomy and self-management, empowering team members to own their results and drive proactive solutions.
- A proactive problem-solver who anticipates issues, provides clear guidance to the team, and brings solutions to leadership.
- High resilience, able to withstand frequent pressure from demanding workloads while maintaining a positive and professional attitude.
- Strong business and financial acumen, comfortable overseeing forecasts and KPI delivery for a large portfolio.
- Great Workday ambassador, demonstrating our core values and contributing to a strong and positive Workday culture.
Our Approach to Flexible Work
With Flex
Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work.
We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role).
This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Workday is committed to providing reasonable accommodations for qualified individuals during our application process, in order to perform one or more essential functions of their job, as well as regarding the use of AI tools for employment decision-making to any degree.
Please see below for more details including how to request an accommodation as a qualified veteran, due to a disability or for religious reasons, or as otherwise provided under applicable law.
Workday prohibits taking adverse action against any candidate or employee for reporting a possible violation of this policy, requesting one or more work accommodations, exercising a privacy right, or cooperating in an investigation in accordance with applicable law.
Any employee who retaliates against a candidate or employee for doing so may be subject to disciplinary action, up to and including termination of employment, to the fullest extent allowable under applicable law.
If you require a reasonable accommodation, yo