Server Technical Product Manager

-

Wiwynn Technology Corporation

Server Technical Product Manager

Location: Socorro, TX 79927 Reports To: Management Job Type: Full-Time | Permanent | Salary range:

Schedule: Mon.- Fri.

Language

English | Bilingual (preferred)

The Server Technical Product Manager is a key technical leadership position supporting AI server mass production and sustaining operations. This role requires strong experience with X86 and/or GPU-based server systems and a solid understanding of server architecture, hardware development, validation, and manufacturing.

The position oversees the product lifecycle from architecture and development through system validation, mass production, and sustaining. The Server Technical Product Manager works closely with Research & Development, Quality Engineering, Manufacturing, Account Management, Program Management, and global customers to ensure product stability, quality, performance, delivery, and continuous improvement.

Key Responsibilities

Cross-Functional Collaboration & Problem Solving

• Lead cross-functional technical activities involving R&D, including Electrical Engineering, Mechanical Engineering, Thermal Engineering, and Software teams.
• Partner with Quality Engineering and Manufacturing teams to identify, analyze, and resolve mass production issues.
• Lead major technical issue investigations and improvement activities.
• Coordinate resources across functional teams to drive issues to timely resolution.
• Ensure technical problems are supported by appropriate data, root-cause analysis, corrective actions, and follow-up.

Customer Technical Communication

• Serve as a primary technical contact for customers regarding server product performance, quality, stability, and sustaining issues.
• Communicate technical issues, investigation results, corrective actions, and improvement plans clearly and professionally.
• Understand customer requirements and translate them into actionable technical and manufacturing activities.
• Participate in customer meetings, technical reviews, escalation activities, and issue-resolution discussions.

Mass Production Management

• Coordinate Account Management, Program Management, Manufacturing, Engineering, and other resources to support successful mass production.
• Monitor product delivery, quality, cost, production progress, and technical performance.
• Identify production risks and coordinate appropriate mitigation actions.
• Support product transitions and sustaining activities while maintaining product quality and customer commitments.
• Ensure significant production issues receive appropriate ownership, escalation, and resolution.

Technical Support & Continuous Improvement

• Provide technical support for AI server products throughout mass production and sustaining.
• Troubleshoot complex hardware and system-level issues and coordinate appropriate engineering resources.
• Support design optimization and product improvements to increase reliability, stability, and manufacturing efficiency.
• Analyze recurring problems and drive corrective and preventive actions.
• Promote lessons learned across products and manufacturing teams.

Mass Production Process Optimization

• Develop and improve mass production issue-management processes.
• Establish effective methods for issue identification, escalation, tracking, analysis, and closure.
• Improve cross-functional problem-solving efficiency and response time.
• Develop standardized approaches for managing recurring technical and production issues.
• Support data-driven improvement of manufacturing and sustaining processes.

Product Lifecycle Management

• Support products from architecture and development through system validation, NPI, mass production, and sustaining.
• Coordinate technical activities across different stages of the product lifecycle.
• Ensure manufacturing and sustaining teams understand product requirements, technical changes, and customer expectations.
• Support product quality and stability throughout the production lifecycle.

Minimum Qualifications

• Bachelor’s or master’s degree in electrical engineering, Electronics Engineering, Power Electronics, Computer Engineering, or a related technical field.
• 5+ years of experience in AI server, high-end server, or complex electronic product hardware design and development.
• Strong understanding of X86 and/or GPU server systems.
• Familiarity with CSP system architecture and server system design.
• Understanding of server hardware architecture, system validation, and mass production processes.
• Demonstrated experience troubleshooting complex hardware or system-level issues.
• Strong cross-functional coordination and technical problem-solving skills.
• Strong written and verbal English communication skills.
• Experience communicating directly with customers and presenting technical information to both technical and management audiences.
• Ability to work effectively in a fast-paced manufacturing and customer-facing environment.

Preferred Qualifications

• Experience supporting AI server platforms and high-performance computing systems.
• Experience with GPU-based server architectures.
• Experience with server NPI, mass production, and sustaining engineering.
• Experience working with hyperscale or cloud-service-provider customers.
• Experience coordinating R&D, manufacturing, quality, and program-management organizations.
• Strong understanding of server hardware validation and production qualification.
• Experience leading major issue investigations, root-cause analysis, and corrective actions.
• Experience working in a global organization with engineering teams in the United States and Asia.

Success Measures

Success in this position will be demonstrated by:

• Stable and reliable AI server mass production with effective management of technical risks.
• Timely resolution of major production and sustaining issues.
• Clear and professional technical communication with customers.
• Effective coordination among R&D, Quality, Manufacturing, Account Management, and Program Management.
• Improved production quality, efficiency, reliability, and problem-solving response time.
• Successful transition of products from development through validation, mass production, and sustaining.
• Continuous improvement of mass production issue-management processes.

Physical Requirements:

• Ability to sit and work at a computer for extended periods.
• Occasionally lift up to 25 pounds.
• Ability to travel between office, warehouse, and manufacturing areas as needed.
• May occasionally work outside normal business hours during system upgrades, maintenance windows, or production support activities.

Work Environment:

· Warehouse, production, and office environments.

· Fast-paced, high-growth technology manufacturing setting.

· Frequent interaction with Engineering, Quality, Production, and Supply Chain teams.

· Exposure to warehouse operations, including moving equipment and material handling.

· Moderate noise levels with required use of PPE as applicable.

· Occasional travel to other sites in El Paso, TX and Ciudad Juárez, MX as needed.

Region/Country Specific Details

Must be a US citizen, a permanent resident, or legally authorized to work in the United States of America.

Note

This job description reflects essential functions, it does not prescribe or restrict the number or types of tasks that may be assigned or reassigned during the conduct of business.

ADA / Reasonable Accommodation Statement

Wiwynn is committed to providing reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA). Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position. Applicants or employees who require accommodation should notify Human Resources.

Equal Employment Opportunity (EEO) Statement

Wiwynn is an Equal Opportunity Employer. All employment decisions are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected status. We are committed to creating an inclusive and diverse workplace.

Pay: From $128,600.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Are you authorized to work in the United States without sponsorship?
• What are your salary expectations?
• Are you fluent in both English and Spanish?

Education:

• Bachelor's (Preferred)

Work Location: In person