Product Management Intern, Fan Care Community Care - Summer 2027

Public source summary from intern-list.com / Jobright.

Electronic Arts (EA) creates entertainment experiences and gaming communities that connect and engage fans worldwide. The Product Management Intern will support product discovery, fan research, roadmap development, performance analysis, and cross-functional initiatives to improve fan engagement and community experiences.

The intern will complete an end-to-end discovery-to-recommendation project and present findings to Fan Care leadership.

Responsibilities

Problem Definition: Conduct discovery sessions to break down complex community challenges into clear problem statements, user personas, and customer journey maps Benchmarking & Market Analysis: Research emerging trends in gaming community platforms, moderation tooling, and social engagement mechanics to uncover new product opportunities Recommendations: Feature recommendations and prioritization based on research and data analytics Funnel & Health Metrics: Track and analyze key platform metrics, including daily active engagement, thread creation, Accepted Solution findability, and moderation health Data-Driven Insights: Synthesize telemetry, survey responses, and forum interaction data into digestible dashboards and executive readouts Team Synergy: Partner closely with Community Operations, Engineering, Experience Design, Player Safety, and Studio Publishing partners Intern Capstone Project: Own an end-to-end discovery-to-recommendation project focused on a high-impact EA Forums initiative, culminating in a final presentation to Fan Care leadership

Qualifications: Currently pursuing an undergraduate degree in Computer Science, Human-Computer Interaction (HCI), Business, Information Systems, Data Analytics, or a related field.

Must be an graduating no earlier than December 2027 Demonstrated interest or foundational coursework in Product Management, User Experience, or Digital Platform operations Analytical mindset with experience interpreting qualitative feedback and quantitative data (Excel/Google Sheets, SQL, or dash-boarding tools like Tableau/Looker) Strong written and verbal communication skills; comfortable presenting ideas clearly and synthesizing complex topics Active enthusiasm for video games, player communities, and online discussion platforms Prior internship, club leadership, or project experience in a software, product, or tech environment Familiarity with Agile/Scrum methodologies and collaboration tools (Jira, Confluence, Slack, Figma) Experience with or passion for community platforms (e.g., Discourse, Khoros, Reddit, Discord)

Benefits: Hybrid work model Weekly 1:1 mentorship sessions with seasoned Product Managers Exposure to cross-functional leaders across EA Fan Growth Hands-on training on Product Management terminology, backlog grooming, PRD creation, hypothesis testing, and stakeholder alignment A platform to present findings and feature proposals directly to Senior Leadership Healthcare coverage may be included, tailored to local needs Mental well-being support may be included, tailored to local needs Retirement savings may be included, tailored to local needs Paid time off may be included, tailored to local needs Family leaves may be included, tailored to local needs Complimentary games may be included, tailored to local needs